Policies

Return, Refund & Damaged Goods Policy

In case of any damage or defect, we're here to resolve it promptly. Please read this policy carefully before raising a request.

Eligibility

Requests are accepted only for items that are damaged, defective, incorrect, or tampered at the time of delivery.

Returns are not accepted for subjective reasons such as taste preference, aroma, or grind selection. Coffee is a deeply personal experience—which is why we invest in detailed tasting notes, brewing guidance, and transparent sourcing information on every product page, so you can make a confident choice before purchasing.

Reporting Window

Any issue must be reported within 48 hours of delivery.
Requests raised beyond this period will not be considered.

Proof Requirement

To process any claim, the following is mandatory:

A clear, continuous unboxing video showing the package being opened, including the outer seal condition.
Clear images of the product and the issue.

Claims without the required proof will not be eligible.

Accepted Cases

Inner coffee bag is torn, punctured, or otherwise physically damaged.
Seal on the coffee bag is broken at the time of delivery.
Incorrect product received.

Missing Items

In case of missing items, the same will be shipped separately after verification.

Opened Products

Claims involving opened products will only be considered where a clear physical defect—such as a broken seal or visible damage—is identified after opening and is supported by proper proof. Opened products will not be eligible for claims based on taste, aroma, or other subjective preferences.

Resolution Process

For defective, damaged, or incorrect items, you may choose your preferred resolution:

Replacement

We will dispatch a fresh unit of the same product.

Refund

A full refund to your bank account, if you prefer not to receive a replacement.

Both options are available to you. We will not insist on a replacement if you would rather have a refund.

Return Handling

We may request the product to be returned for further inspection in certain cases before processing a replacement or refund.

Lost in Transit

If a shipment is confirmed as lost by the courier partner, we will arrange a replacement or issue a full refund. Please contact us with your order details and tracking information so we can initiate an investigation with the logistics partner.

Need Help?

For any claims or questions, reach us at:

contact@shodhcoffee.in+91 93161 30298